FAQS
About Aunty Woven
At Aunty Woven, every handmade woven bag carries a story — stories rooted in my hometown, where the art of weaving has been passed down for over 1,500 years. Since childhood, I’ve watched women in my village weave with care and patience. For many of them, it’s not just a way to earn a living, but a vital part of our community’s cultural heritage.
We bring these timeless handcrafted treasures to the world — celebrating sustainable fashion, masterful craftsmanship, and the dedication behind every stitch.
Our handcrafted bags are perfect as gifts or for weddings and evening events. Elegant, durable, and unique — each piece is a symbol of tradition, warmth, and grace you can carry every day.
For any product inquiries, please contact us at support@auntywoven.com.
Frequently Asked Questions
Shopping online should be simple and worry-free. Every piece we create blends timeless craftsmanship with modern minimalism. Below are some common questions and answers. For further assistance, please contact us at support@auntywoven.com.
How long does shipping take?
Orders are typically delivered within 7–10 business days via reliable international shipping services. Please allow an additional 5–7 business days for processing before shipment.
How can I track my order?
Once your order has been shipped, you’ll receive a confirmation email containing a tracking number. If you have any questions, contact us at support@auntywoven.com.
Are your products handmade?
Yes, our products are 100% handmade. Every order you make helps support skilled artisans and preserve traditional weaving craftsmanship.
Do you stand by your products?
Absolutely! If you’re not satisfied with your purchase, you can return the item in its original packaging and condition for a full refund.
Do you offer free shipping and returns?
We offer free worldwide shipping on orders over $80 (in eligible markets). We accept returns for any reason; however, return shipping costs are the responsibility of the customer.
Can I modify or cancel my order after placing it?
As our processing system works quickly, we cannot guarantee changes or cancellations once your order is placed. Please contact us as soon as possible and we’ll do our best to assist you.
What if I entered the wrong shipping address?
Please double-check your address before completing your order. If you realize there’s an error after placing your order, contact us immediately at support@auntywoven.com.
What should I do if my item arrives damaged?
If your item arrives damaged, please contact us immediately and provide a photo of the damage. You can choose a full refund to your original payment method or a free replacement — no return required.
How should I care for and clean my bag?
To maintain your bag’s best condition, gently wipe with a damp cloth. For crocheted or velvet materials, hand wash gently in lukewarm water if necessary and air dry in a cool, shaded area. Avoid soaking the frame or exposing it to harsh chemicals or direct sunlight.