Privacy policy


Last updated: October 3, 2025

Auntywoven (“we,” “our,” or “us”) operates this store and website, powered by Shopify. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, make a purchase, or otherwise interact with us. By using our Services, you agree to the practices described below.

Information We Collect

  • Contact details: name, email address, phone number, billing and shipping address.
  • Payment details: payment card or account information, transaction history.
  • Account information: login details, preferences, saved items.
  • Order and activity information: products viewed, added to cart, purchased, or returned.
  • Device and usage data: IP address, browser type, device identifiers, and activity on our website.
  • Communications: any information you share when contacting customer support.

How We Use Your Information

  • Process and fulfill your orders, including shipping and returns.
  • Manage your account and preferences.
  • Communicate with you about orders, account updates, and customer support.
  • Send marketing and promotional messages (with the option to unsubscribe anytime).
  • Improve our website, services, and customer experience.
  • Detect and prevent fraud, protect our website, and comply with legal obligations.

Sharing of Information

We may share your information with:

  • Shopify (our e-commerce platform provider).
  • Service providers (e.g. payment processors, shipping partners, cloud storage, analytics).
  • Marketing partners (for advertising, only if you consent or as permitted by law).
  • Legal authorities if required by law.

We do not sell your personal information.

Your Rights

Depending on where you live, you may have the following rights:

  • Access or request a copy of your personal information.
  • Request correction or deletion of your data.
  • Opt out of targeted advertising or marketing emails.
  • Withdraw consent where processing is based on consent.

You may exercise these rights by contacting us at support@auntywoven.com.

Security & Retention

We use reasonable measures to protect your information. While no system is 100% secure, we strive to safeguard your data. We retain personal information only as long as necessary to provide services, meet legal obligations, or resolve disputes.

International Transfers

Because our store is powered by Shopify, your information may be processed outside your country of residence, including in the U.S. and Canada. Shopify uses recognized safeguards for such transfers.

Children’s Privacy

Our Services are not intended for children under the age of majority. We do not knowingly collect personal information from minors.

Changes

We may update this Privacy Policy from time to time. If we make significant changes, we will update the “Last Updated” date and, where required, notify you.

Contact

If you have questions or requests regarding this Privacy Policy, please contact us at:
📧 support@auntywoven.com